Family Care Associates at GBMC - "Welcome to the next patient experience"

What happens when you put LEAN process planners, physicians and other clinicians, hospital administrators and architects in an unimproved suite within a medical office building for an entire week?  That is exactly what CRGA and the Greater Baltimore Medical Center (GBMC) did, and the collaboration resulted in an architectural solution that reflects new delivery processes and incorporates the patient-centered medical home model. Take a look at the grand opening of Family Care Associates, and see what patients and staff have to say about CRGA's innovative design approach.