CRGA Design’s President and majority owner, Sandy Goodman, recently graduated from the Baldrige Executive Fellows Program after a year-long leadership development series. The National Institute of Standards and Technology (NIST) congratulated the 2019 cohort on their prestigious accomplishment and discussed the meaningful impact of this program. See full article below:
Graduating Cohort of Fellows Inspired by New Thinking on Leadership
Eighteen senior leaders recently joined more than 100 other executives as graduates of the Baldrige Executive Fellows Program. During the year-long leadership development program, the 2019 cohort of Baldrige Fellows explored all aspects of leadership through the lens of the Baldrige Excellence Framework, the world’s gold standard for performance excellence.
During five interactive sessions at the sites of Baldrige Award recipient organizations and at the Baldrige Program’s Quest for Excellence® Conference, the 2019 cohort of Baldrige Fellows explored how world-class organizations and their senior leaders achieve performance excellence and stimulate innovation. These Baldrige Fellows compared and contrasted leadership strategies from across sectors, and they sought solutions and best practices that helped them emerge with a broader perspective on role-model leadership characteristics; strategic planning; workforce and customer support and engagement; innovation; integration of processes, plans, resources, and goals; and knowledge and data management and measurement of the right things—all to achieve an organization’s desired results.
In addition, between sessions, the 2019 Baldrige Fellows continued to work on their individual capstone projects, which addressed a strategic need within each of their organizations. During each session, they reported on progress and sought input and advice from Baldrige Award recipient leaders, Baldrige Executive Fellows faculty, and one another. At the end of the program, capstone presentations showcased each Baldrige Fellow’s progress and next steps to benefit organizations.
Senior leaders from Baldrige Award-winning organizations who spoke with and helped guide the 2019 Baldrige Fellows included Celeste Ford, board chair, Stellar Solutions; Gerry Agnes, president and CEO, Elevations Credit Union; and Bob Barnett, retired president and CEO, Motorola Commercial, Government & Industrial Solutions Sector. Barnett also offered his expertise, coaching, and facilitation as the Baldrige Fellows program’s “executive-in-residence.” The group also benefitted from interactions with JoAnn Sternke, retired superintendent of the Baldrige Award-winning Pewaukee School District and the 2019 Harry S. Hertz Leadership Award winner; Dennis Brouwer, CEO of the Brouwer Group, LLC; senior leaders of the 2018 Baldrige Award recipients; and several Baldrige Fellows alumni, including leaders from the Sheppard Pratt Health System and AARP Foundation.
From April 2019 through March 2020, in sessions focused on visionary leadership, operational intelligence, and leading for engagement, in addition to a Quest for Excellence conference meeting, the Baldrige Fellows toured the sites and interacted with the senior leaders of the following Baldrige Award recipients: Mid-America Transplant; Freese & Nichols, Inc.; K&N Management; and the Ritz-Carlton Georgetown. The Baldrige Fellows also had face-to-face opportunities to network and discuss strategies with senior leaders from other Baldrige Award recipient organizations: Alamo Colleges District; Charleston Area Medical Center Health System; Donor Alliance, Inc.; Honeywell Federal Manufacturing & Technologies, LLC; Integrated Project Management Company, Inc.; Memorial Hospital and Health Care Center; SSM Health; and Tri County Tech.
Throughout the program, the Baldrige Fellows developed a peer network of executives to tap into now and into the future as a way to continue to build the knowledge and capabilities necessary for ongoing organizational success. Annually, graduate Baldrige Fellows have the opportunity to meet at the Baldrige Quest for Excellence conference for networking and dinner.
Following is the 2019 cohort of Baldrige Executive Fellows:
Martha Boudreau, Executive Vice President, AARP
William Byers, Chief Information Officer, UPMC Western Maryland
Mary Chatman, Senior Vice President, WellStar Health System; President, Kennestone Hospital and Windy Hill Hospital
Jennifer Eden, Executive Director of Quality and Development, Tanana Chiefs Conference
Tom Field, Associate Vice Chancellor for Organizational Improvement, University of Kansas Medical Center
Sandy Goodman, President, CRGA Design
Laura Hendricks-Jackson, Vice President of Patient Care Services/Chief Nursing Officer, Sibley Memorial Hospital - Johns Hopkins Health System
Eileen Jaskuta, System Vice President Quality and Patient Safety, Main Line Health System
Anil Kotru, Director Pediatric Transplant, Geisinger Health System
Brandy Oki, Chief Operating Officer, HAWAIIUSA Federal Credit Union
Jill Ostrem, Senior Vice President, Hospital Operations, Jefferson Health
Marilyn Powell, Vice Provost, Richard W. Riley College of Education and Leadership, College of Management and Technology, Walden University
Lindsay Radu, Continuum Care Administrator, Kaiser Permanente
Meera Riner, Chief Operating Officer, Nexion Health Management, Inc.
Brian Shepard, Chief Executive Officer, United Network for Organ Sharing
Sanjeev Srinivasan, Vice President, Corporate Development and Strategy, Hypertherm
Donny Trankler, Vice President, Federal Reserve Bank of St. Louis
Alandra Washington, Director, Vice President Organizational Effectiveness and Transformation Lead, W.K. Kellogg Foundation
Since its inception in 2010, the Baldrige Executive Fellows Program has been nationally recognized for being among the best U.S. and global continuing-education programs for leadership development. Learn more, including how to apply.
In conjunction with NIST and the private sector, the Baldrige Program manages the Baldrige Award, which was named after Malcolm Baldrige, the 26th Secretary of Commerce, and established by Congress in 1987. The Baldrige Program promotes innovation and excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. The Baldrige Program also offers the 2019–2020 Baldrige Excellence Framework: Proven leadership and management practices for high performance, which includes the regularly revised and world-emulated Criteria for Performance Excellence.
The Baldrige Foundation, a 501(c)(3) nonprofit organization, supports the long-term financial growth and viability of the Baldrige Program and organizational performance excellence in the United States and throughout the world.
The 2019 Baldrige Fellows join the ranks of other executives* who completed the Baldrige Executive Fellows Program:
Jean Alexander, Chief Operating Officer, AARP Services
Jon Basden, Vice President, Federal Reserve Bank of St. Louis
Marty Basso, Regional Vice President, Finance/Treasurer, and Chief Financial Officer, Sibley Memorial Hospital and Suburban Hospital, Johns Hopkins Medicine
Andrea Benin, Senior Vice President, Quality and Patient Safety, Connecticut Children’s Medical Center
Kent Bishop, Chief Experience Officer, ProMedica
De Lyle Bloomquist, President, Global Chemical Business, Tata Chemicals North America
Cindy Bo, Chief Strategy and Business Development Officer, Nemours Children’s Health System, Alfred I. duPont Hospital for Children
Deborah Bowen, President/Chief Executive Officer, American College of Healthcare Executives
Hollis Bradwell, Executive Vice President and Chief Enterprise Strategy and Innovation Officer, AARP
Angela M. Brandt, Chief Operating Officer, ProMedica Physicians Group
David Brucks, Executive Director, Functional Excellence, Seagate Technology LLC
Helen Burstin, Chief Scientific Officer, The National Quality Forum
Chuck Callahan, Executive Vice President & Chief Operating Officer, Memorial Health System
Marcus Cano, Director of Program Execution, Sierra Providence Health Network, Tenet Healthcare Corporation
Ruth Cardiello, Vice President of Enterprise Risk Management, Stamford Hospital
Christine Carr, Vice President-General Manager, Griffith Foods Inc.
Timothy Cavanagh, Principal Consultant, LeanForma LLC (formerly Chief Innovation Officer and Director of Process Innovation, Lawrence and Memorial Hospital)
Travis Clegg, Chief Operating Officer, Straub Medical Center
Connie Clemmons-Brown, Regional Vice President, Patient Care Services, Dignity Health
Jack Collins, Chief Executive Officer, VA Central Western Massachusetts Healthcare System
Brian Condit, Vice President/Chief Medical Officer, Mountain States Health Alliance
David Condoluci, Senior Vice President, Chief of Patient Safety and Quality Officer, Jefferson Health New Jersey
Jennifer Convery, Group President, North America, Griffith Laboratories
Richard (Chip) Davis, President, Sibley Memorial Hospital
David Deininger, Healthcare Facility Master Planning Consultant, 2dplanning
Luckner Denord, Executive Vice President, Chief Strategy and Quality Officer, Jessie Trice Community Health Center
Antonio W. DePaolo, Executive Director of Lean Transformation, Sheppard Pratt Health System
Mishaela Durán, Director, Aim for Independence Initiative Team Lead, ReImagine HHS, U.S. Department of Health and Human Services, Administration for Children and Families
Veronica Edwards, Owner and CEO, InGenesis
Brian Erling, Senior Vice President and Chief Clinical Officer, Centura Health
Matthew Fenwick, Vice President, Strategy and Relationships, American Hospital Association
Alison L. Ferren, Chief Information Officer, Abington Memorial Hospital
Wayne Foraker, Continuous Process Improvement Manager, Scottsdale Lincoln Health Network (formerly Senior Director Institutional Assessment, University of Phoenix)
Ronald Fowler, Associate Vice Chancellor of Facilities, Kansas University Medical Center
Jay Fox, President, Baylor Medical Center at Waxahachie
Dennis Franks, CEO, Neosho Memorial Regional Medical Center
Scott Frisch, Executive Vice President, Chief Operating Officer, AARP
Maureen Frye, Director, The Center for Patient Safety and Healthcare Quality, Abington Jefferson Health
William Griffin, Vice President Marketing, North America, AGCO Corporation
Brian Griffith, President, Griffith Laboratories Asia Pacific and Latin America
Susan Gunderson, Chief Executive Officer, LifeSource
Donald Haag, Vice President, Mid-West Area, Packaging Corporation of America
Rob Hagans, Chief Financial Officer, AARP
John Harris, Jr., Major General, Army National Guard
Ziad Haydar, Vice President for Clinical Excellence and Physician Integration, Ascension Health
Tim Heckler, Vice President, Treasury Division, Federal Reserve Bank of St. Louis
Nathan Howard, President and Chief Executive Officer, Gift of Life Donor Program
Jo Ann Jenkins, Chief Operating Officer, AARP
Randon Jerris, Senior Managing Director, Public Services, United States Golf Association
Debra Johnson, Vice President of Public Affairs and the Inside the Economy® Museum, Federal Reserve Bank of St. Louis
Julie M. Kapp, Associate Professor, University of Missouri School of Medicine
James Karstetter, Vice President, Chief Nursing Officer, Western Maryland Health System
Jeffrey Kaser, Vice President, Area General Manager Midwest Area, Packaging Corporation of America
Kathleen Kearney, Vice President, Business Project and Process Leadership, John Deere Financial
Sharon C. Kiely, Senior Vice President, Medical Affairs and Chief Medical Officer, Stamford Health System
Steven J. Kravet, President, Johns Hopkins Community Physicians
Laurel Leslie, Vice President, Research, American Board of Pediatrics
Cynthia Lewin, Partner, Venable, LLP
Ryan Lilly, Medical Center Director/CEO, VA Maine Healthcare System
Michele Martz, Vice President, Physician Enterprise, Western Maryland Health System
Sophia McIntyre, Chief of Clinical Quality and Physician Leadership Development, Hudson River Healthcare, Inc.
John McCarville, Senior Vice President, Global Supply Chain and IT, Griffith Labs Worldwide
Michael McDermott, President and CEO, Mary Washington Healthcare
Margaret McGoldrick, President, Abington Jefferson Health
James Metcalf, President and Chief Operating Officer, USG
Alysha Metzger, Human Resources Director, Hill Country Memorial Hospital
Joanne Miller, Vice President, Nursing and Patient Care Services, Chief Nursing Officer, Sibley Memorial Hospital/Johns Hopkins Medicine
Jim Miller, Vice President Operations, Vice President & General Manager, Light Industrial Businesses, Hypertherm Inc.
Brad Mitchell, President, Global Logistics and Distribution, UPS
Eric Moll, Chief Executive Officer, Mason General Hospital and Family of Clinics
Jatin Motiwal, Chief Operating Officer, Swedish Medical Group and Ambulatory Care Network
Timothy Mottet, Provost, Northwest Missouri State University
Anu Mullick, Chief of Staff, Sibley Memorial Hospital Johns Hopkins Medicine
L. Elizabeth Mullikin, Regional Service Line Executive—Neuroscience, Sutter Health East Bay Region
Douglas Patten, Chief Medical Officer, Georgia Hospital Association
Cynthia Pellegrini, Senior Vice President, Public Policy & Government Affairs, March of Dimes Office of Government Affairs
Peter Pronovost, Senior Vice President, Patient Safety and Quality, Johns Hopkins University School of Medicine
Monty Pooley, President North America Retail, Sara Lee Corp.
Meghan O. Patton, Vice President Human Resources/Chief Human Resource Officer, Abington Memorial Hospital
Kristen M. Pulio, Vice President, Revenue Management, Associate Vice President, Reimbursement, Adventist HealthCare
James Rathmell, Chair, Department of Anesthesiology, Perioperative and Pain Medicine, Brigham and Women’s Health Care; Leroy D. Vandam & Benjamin G. Covino Professor of Anaesthesia, Harvard Medical School
Terry Reilly, Senior Vice President, Patient Care Services/Chief Nursing Officer, Abington Memorial Hospital
Brent Reitz, President, Adventist Health Care Physical Health and Rehabilitation
Rhonda Rubinstein, Vice President, Total Customer Experience and Quality, Enterprise Group, Hewlett Packard
Lisa Marsh Ryerson, President, AARP Foundation
Deb Sanford, Vice President and Chief Nursing Officer, Eastern Maine Medical Center
Steve Schloss, Chief People Officer, United States Golf Association
Caroline LeGarde Shafa, Vice President, Clinical Operations, Sibley Memorial Hospital
Patricia D. Shannon, Chief Financial Officer and Senior Vice President, AARP Foundation
Eunmee Shim, VP, Business Development and Strategic Planning, Adventist HealthCare
Jeff Sedlack, Medical Director for Surgical Services, Providence Alaska Medical Center; Associate Medical Director, Harvard Pilgrim Healthcare
Brett A. Simon, Director, Josie Robertson Surgery Center, Memorial Sloan Kettering Cancer Center
John Smith, Global Product Director, Dow Chemical
Erika Sockaci, Vice President, Health Services Administration, AltaMed Health Services Corporation
Kirk Soileau, Chief Executive Officer, Natchitoches Regional Medical Center
Kerry Stacy, Chief Lending Officer, Del Norte Credit Union
Susan Stuart, President and CEO, Center for Organ Recovery & Education
Michael Suk, System Wide Chairman of Orthopaedic Surgery, Geisinger Health System
Courtney A. Thomas-Winterberg, Director, Allegany County Department of Social Services
R. Kevin Turley, Vice President, Operations, Western Maryland Health System
John Varley, Global Supply Chain, Lockheed Martin Missiles and Fire Control
Rajan Wadhawan, Chief Medical Officer/Director of Neonatology, Neonatal Intensive Care Unit, Florida Hospital for Children
Barbara Wadsworth, Senior Vice President of Patient Services/Chief Nursing Officer, Main Line Health
Michele J. Wall, Chief Operating Officer/Vice-President, Operations, American Board of Pediatrics
Erik Wangsness, President, Washington Adventist Hospital
Wendy Watson, Regional Vice President, Ambulatory Care and Clinical Services, Kaiser Permanente
Steffani H. Webb, Vice Chancellor for Administration, University of Kansas Medical Center
Morgan Whitacre, Senior Vice President, Head of Originations, PHH Mortgage Division, PHH Corporation
Michael Woronka, Chief Executive Officer, ActionEMS
David Zaas, President, Duke Raleigh Hospital
Hasan Anwar Zia, Chief Medical Officer and Vice President of Medical Affairs, Patient Safety Officer, Sibley Memorial Hospital
*Organizations and titles listed were current at the time of the fellowship.